Comments on: Dell doesn’t have a clue http://daniel-bartholomew.com/wordpress/2009/09/dell-doesnt-have-a-clue/ Thu, 05 Aug 2010 21:40:37 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Nix http://daniel-bartholomew.com/wordpress/2009/09/dell-doesnt-have-a-clue/comment-page-1/#comment-263 Nix Fri, 30 Oct 2009 16:14:30 +0000 http://daniel-bartholomew.com/wordpress/?p=219#comment-263 That's not necessarily true. I ordered a high-end server from a reputable UK custom assembly house this year: they shipped it, the online shipping order showed it reaching a routing node in Birmingham... and then it evaporated, along with its lorry and driver. The assembly house couldn't find it, the routing company turned their warehouses upside down and couldn't find it... in the end they paid out the insurance and threw the whole problem at the police, 'cos it looks like the lorry driver stole it (along with everything else in that lorry). I got sent a new server, but for some time (a week plus) the answer to the question 'where is my £3000 server' was exactly that: 'we don't know'. Everyone was tracking everything, but the tracking database wasn't being updated because the person who was supposed to update it was a thief (or was abducted by aliens). That’s not necessarily true. I ordered a high-end server from a reputable UK custom assembly house this year: they shipped it, the online shipping order showed it reaching a routing node in Birmingham… and then it evaporated, along with its lorry and driver. The assembly house couldn’t find it, the routing company turned their warehouses upside down and couldn’t find it… in the end they paid out the insurance and threw the whole problem at the police, ‘cos it looks like the lorry driver stole it (along with everything else in that lorry).

I got sent a new server, but for some time (a week plus) the answer to the question ‘where is my £3000 server’ was exactly that: ‘we don’t know’. Everyone was tracking everything, but the tracking database wasn’t being updated because the person who was supposed to update it was a thief (or was abducted by aliens).

]]> By: Lois A http://daniel-bartholomew.com/wordpress/2009/09/dell-doesnt-have-a-clue/comment-page-1/#comment-182 Lois A Thu, 01 Oct 2009 00:47:37 +0000 http://daniel-bartholomew.com/wordpress/?p=219#comment-182 That is SO weird! What are you going to do? Can you cancel the order? Can't they figure out what happened somehow - I mean - SERIOUSLY PEOPLE! :) That is SO weird! What are you going to do? Can you cancel the order? Can’t they figure out what happened somehow – I mean – SERIOUSLY PEOPLE! :)

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