Dell doesn’t have a clue

In a previous post I mentioned how Dell was being really slow about shipping a laptop to me.

Well, I called up Dell and asked them about it and got the response: ummm… we don’t know.

Excuse me? Not knowing is not an option in this day and age. Companies track parts down to the individual screws, so saying that you have no idea where an entire laptop is, or why the order has not been delivered yet is impossible to believe. They’re either lying, hiding something, incompetent, or all three.

Here’s what my order status page currently says:

My Dell order status on 2009-09-30
My Dell order status on 2009-09-30

See the “Data Temporarily Unavailable” bit in the “Estimated Delivery Date” section? It’s been that way for well over a week now. Their definition of “temporary” must be different than mine.