What happened to Dell to make them so slow?
Case in point:
Last month I ordered a laptop from Dell (a Studio XPS 13 with Ubuntu) and some accessories to go along with it. The accessories were shipped immediately and arrived a few days after the order. I have not been so lucky with the main point of the purchase: the laptop itself.
It has now been almost a month since I ordered it and the laptop is still listed as “Pre Production”. If the Estimated Delivery Date is to be believed, I’ll get the laptop more than a full month after I ordered it.
First the laptop was set to be delivered on the 10th of September, which was OK. Then Dell silently pushed the date back to the 15th which was not OK, but I could live with it. Then last week they emailed me to see if it was alright if they pushed the date back to the 29th (and if I didn’t respond with an OK they said they would cancel the order).
In the email they said if I had any questions I should send them an email and ask them, so I did (I asked them why) and this was the response I got back:
Thank you for your response. Please accept our sincere apology for any inconvenience or confusion this may have caused. We, Dell‘s Delayed Order Notification Team, are solely responsible for informing our customer(s) about potential delays to the delivery of their order(s). If you would like more specific order information you may contact one of our customer care representatives at 1-800-456-3355 (Small Business) or 1-800-624-9897 (Consumer). You may also check the status of your order at www.dellcustomercare.com.
Dell Inc. Notification Team
So first they say if I have questions to contact them, and then when I do they say that they actually don’t know anything and to contact some other team at Dell. Classy, Dell. Real classy. They could, you know, have just forwarded my questions to the appropriate group.
It’s bad enough that Dell’s Ubuntu offerings are second-class citizens on their site (there was a promotion on when I ordered where you could get an Ubuntu-powered Dell Mini 10 for $99 if you ordered the Windows version of the Studio XPS laptop with no such deal for the Ubuntu version of the same hardware), now Dell is having trouble even shipping things on time.
I’m seriously considering a personal boycott of Dell products. It’s a shame too, they build nice servers….